Thursday 24 December 2020

Best CCaaS in 2020 Contact Center

Best CCaaS in 2020 Contact Center as a Service for business communications



The best Contact Center as a Service (CCaaS) offers businesses the chance to run a virtual call center using cloud software. Best CCaaS1. RingCentral Contact Center2. Talkdesk Cloud Contact Center3. GoToConnect4. Five95. Aircall6. Avaya OneCloudAs with other Software-as-a-Service (SaaS) platforms, this has revolutionized business telecoms because services and features previously only available to big enterprises are now accessible to small businesses.Many of the current wave of CCaaS providers offer hosted or native-built services in the cloud, allowing the providers to maintain and develop the software as a service. 

 

 Les Meilleurs Comparatif
Meilleurs Tondeuse à gazon – Comparatif et Avis
electronique

 

Not only does this mean lower overall costs, but also a lower bar for entry to the point where even the smallest business can now use a contact center to service their clients and customers.While there remain some big name brands in contact center services, we’re going to focus on featuring only those that specialize in providing CCaaS built natively in the cloud. This means the services have strong uptime records, quicker deployment cycles, and are easier to integrate with third-party software that hybrid legacy systems.While a contact center will necessarily aim to at least provide a platform for Customer Relations Management (CRM), it will also commonly offer a unified communications solution for staff as well. Also note there is also the related Contact Center as a Platform as an alternative service.We'll therefore list best CCaaS solutions.(Image credit: RingCentral)1. RingCentral Contact CenterThe best cloud contact center office TODAY'S BEST DEALS Visit SiteReasons to buy+Comprehensive features+Easy to use+Omnichannel routing+Many integration options+Full telecoms solutionThe RingCentral Contact Center is a more recent product from the company, but it’s been written specifically to cope with the complexities of the modern business, and offers a solid all-round CCaaS solution.It includes all the main features you’d expect, from call handling to omnichannel routing, CRM integrations, to analytics for agent performance management.One area where RingCentral stands out, though, is a collaborative approach that runs through the service, and intends to not only allow agents to have quick access to the information they need, but that this can also be updated on the fly according to changing conditions.The result is that not only can agents meet customers using their preferred communications channel, they can also ensure that information provided is the most up to date, which can be especially important during everything from promotions to PR.Another strong point is the wide range of integrations RingCentral is able to handle, such as from SalesForce, Zendesk, Oracle, ServiceNow, and Microsoft Dynamics, so that communications can better work with sales, CRM, and other essential backend software.All in all RingCentral’s CCaaS adds to an already impressive range of service offerings from the company.(Image credit: Talkdesk)2. Talkdesk Cloud Contact CenterA complete cloud contact center solutionTODAY'S BEST DEALS VISIT SITEReasons to buy+Built for the cloud+HD voice+Fully compliant+100% uptime guaranteeThe Talkdesk Cloud Contact Center offers a complete CCaaS solution coded specifically to run in the cloud, allowing it to provide both a comprehensive features and third-party integrations, in order to deliver an accessible enterprise experience.As would be expected, the service fully caters for all forms of voice calls, with a full suite of call handling features and click-to-call functionality from both desktop and mobile apps.There’s also a multi-level interactive voice response (IVR) option for routing calls to the correct agents. A visual editor allows for workflows to be customized and edited without the need for code. Detailed analytics are available for improving efficiency and providing insights.There are also a wide range of integrations available, such as SalesForce, Zendesk, Slack, Freshdesk, Google, Shopify, and Zoho.Where Talkdesk really stands out is in the call quality, with high clarity and minimal latency, which also comes with a 100% uptime guarantee. It’s also fully secure and compliant with HIPAA and GDPR standards.(Image credit: GoToConnect )3. GoToConnect CCaaSCCaaS live with JiveTODAY'S BEST DEALS VISIT SITEReasons to buy+Full voice handling+Historic reporting+Live status displaysGoToConnect, formerly branded as Jive, offers another leading CCaaS product that provides some nice additional features not advertised by other vendors.There are the standard voice handling features, such as call queues and call recording, as well as interactive voice response (IVR) and automatic call distribution (ACD) with the option to weight and prioritize inbound calls.Additional features include historical call, contact, and agent reports, that along with agent summary reports can help make it easier to gain performance insights from analytics.Another feature of note is the ability to display li

Best CCaaS in 2020 Contact Center

Best CCaaS in 2020 Contact Center as a Service for business communications The best Contact Center as a Service (CCaaS) offers businesses ...